Before the exchange
🔎 Verification of the origin of funds
All transactions undergo an AML (Anti-Money Laundering) check to ensure the security of transfers. If additional information is required for a transaction, we will contact you and guide you through the necessary procedures. Our team is experienced in handling such situations and will support you throughout the entire verification process, helping to avoid unnecessary delays and promptly addressing any questions that may arise.
📌 Exchange rate locking terms
Due to the volatility of cryptocurrencies, the final exchange rate is locked at the moment the funds are actually received from the client. Before sending a payment, we recommend carefully verifying the transaction details and reviewing the guidelines for sending cryptocurrency.
👥 Personalized support
We pay close attention to every transaction and strive to find the best possible solution for non-standard situations. In the event of any disputes, we review each case individually, aiming to resolve it in a manner that is both fair and convenient for the client.
📞 Support for your requests
If you have questions regarding the status of your request, the terms of an exchange, or the transaction process, please feel free to contact our support team. We will provide you with up-to-date information and help you navigate the situation. Support responds to inquiries daily from 8:00 to 00:00 Kyiv time.
Number of network confirmations required for the deposit to be credited: 20
The exchange rate is calculated based on Binance exchange quotes and already includes the exchange service fee.
🇪🇺 Purchasing Euros
Orders to purchase euros are usually processed within a few hours. The guaranteed completion time for the transaction is up to 24 hours.
🏛 Bank Verification
In some cases, European banks may initiate an additional compliance check for an incoming or outgoing transfer.
⏱ Potential Verification Times
Bank verification typically takes 1 to 3 business days. In the event of an in-depth review, this period may extend to 10–14 business days. These timeframes are determined by the bank and are independent of our service.
🤝 Transfer Support
We support the client throughout every stage of the transaction, monitoring the transfer status and providing timely updates on any changes.