Before the exchange
🔎 Verification of the origin of funds
All transactions undergo an AML (Anti-Money Laundering) check to ensure the security of transfers. If additional information is required for a transaction, we will contact you and guide you through the necessary procedures. Our team is experienced in handling such situations and will support you throughout the entire verification process, helping to avoid unnecessary delays and promptly addressing any questions that may arise.
📌 Exchange rate locking terms
Due to the volatility of cryptocurrencies, the final exchange rate is locked at the moment the funds are actually received from the client. Before sending a payment, we recommend carefully verifying the transaction details and reviewing the guidelines for sending cryptocurrency.
👥 Personalized support
We pay close attention to every transaction and strive to find the best possible solution for non-standard situations. In the event of any disputes, we review each case individually, aiming to resolve it in a manner that is both fair and convenient for the client.
📞 Support for your requests
If you have questions regarding the status of your request, the terms of an exchange, or the transaction process, please feel free to contact our support team. We will provide you with up-to-date information and help you navigate the situation. Support responds to inquiries daily from 8:00 to 00:00 Kyiv time.
Number of network confirmations required for the deposit to be credited: 20
The exchange rate is calculated based on Binance exchange quotes and already includes the exchange service fee.
- 🛠️ Exchange Process: Orders are handled in semi-automatic mode with operator involvement. Before starting a transaction, we recommend checking whether the operator is currently available.
- 💰 Rate Determination: The applicable exchange rate is determined once the funds have been received at the specified payment details.
- 📊 Payout Recalculation: The final payout amount may be adjusted slightly in line with market rate changes. The parser update interval of 1–3 minutes is taken into account.
- ⏳ Transfer Time: When the operator's status is Online, payouts are generally completed within 60 minutes. In some cases, the transfer may involve multiple transactions and take up to 180 minutes in total.
- 🔍 AML Screening: Every transaction is automatically assessed for AML compliance. If the review identifies a high risk level or a possible link to funds from illegitimate sources, identity verification may be required.
Before making a payment, be sure to confirm the exchange terms with the manager via chat and ensure that the required reserves are available.